Retail

PROFESSIONAL EXPERIENCE:

ABCD Rretail Ltd -
Store Manager
Baroda, Gujarat.

ABCD Rretail Ltd is a MEGA ELECTRONIC STORE, with PAN India presence. Currently operating 23 stores all over India.

We are providing a complete solution for Electronic requirements and desires. Having more than 6000 products with more
than 160 Brands, we are the leading Retail chain to achieve the BEST CATEGORY IN ELECTRONIC RETAIL BRAND Award.

Currently, Myself as STORE MANAGER is responsible for the entire store as a Profit Centre head, leading a Team of 55 employees [on company payroll].

My KRA s are as follows:

Measures
Weights
Target
Turnover-30%
100% of store budget
Earnings before Interest & Tax -20%
100% of store budget
DQ : Total Inventory ratio
10%
4%
Delivery, installation & demo within 3 days after sales-5%
100% within 3 days
Customer Feedback on Staff Related Parameters-5%

Employee turnover (%)
10%
10%
SOP Roll-out to all employees-5%
100% roll-out & testing by year end

ACCC The Mega Home Store
Store Manager-Surat.
@home is the retail division of XYZ Limited, the World leader in molded furniture and India`s number one Material
Handling System Company, with a turnover of over USD 175 million. Truly The Mega Home Store, @home is a chain of complete home solution stores spread all across the country. All our stores contain more than 20,000 sq.ft of furniture, furishings, home accessories, lights, kitchens, flooring, decorative wall finishes and much more, all under one roof.
To give you a better feel of how our products will look in your home, @home has displayed them in actual room settings
You can also avail of the "3D interior planning" service free of cost to design your home.

KRA s:

Sales: To achieve Sales as per the target given.
Inventory: To ensure accurate inventory of stocks
Store Processes: To ensure effective implementation of the store processes and creating an excellent service standard
as per the brand promise
People Processes: To ensure high level of employee engagement at the store level
Continuous Improvement process:
a) To plan and implement store centric Customer Relation Management (CRM) programs
b) To provide innovative suggestions relating to store processes/ service orientation and people processes etc.

SKILL SUMMARY

Operational Efficiency and Effectiveness:

Operational Process Development at the level authorized.
Strong Implementer of the process and keep the checks and controls.
Innovative ideas and there implementation for sales augmentation, operational smoothness.
Best utilization of available resources and Cost control, keeping standards maintained.
Conduct competitor analysis by keeping abreast of market trends and competitor moves to achieve market share.
Operational and Customer focused behavioral training to staff.
Lead & motivate teams ensuring their career development & contribution to company.

C)SCCC Industries Ltd. From Feb 2004 Dec 07(SCCC Retail )

Present Assignments:

As Store Manager Store Operations, Surat
(Gujarat).

Synopsis:- As Store Manager .- From Jan 07-Dec 07

Presently with SCCC Retail. As Assistant Manager [Store Manager] - Operations, SURAT [Gujarat.].
Conduct surveys, study and analyze Catchments area and location selection.
Co-ordinate rollout activities, like procurement of asset, store setup as per the Plano gram.
Additional or competitive SKU identification for the store.
To Check Operational readiness including legal compliances, staff training (operational & behavioral)
Implement processes related to store operations.
Achievement of Target.
Plan, implement promotional plans.
Enhance customer relationship.
Maintain and Enhance standard of Housekeeping, CRO Management
Monitor costs and increase profitability of the showroom i.e. optimize sale vis a-vis stocks.
Responsible for Visual Merchandising of the store.
Analysis of Retail Sale.
Co-ordination with Institutional agencies, meeting organizations for tie ups to generate more business.
Competition mapping as and when required.

As RETAIL OUTLET MANAGER:.

Responsible for sales volumes, turnover/ revenue, profits, cost management by the line of business (viz. MS, HSD, cons
mables etc).
Responsible for achieving targets on market share in the trading area.
Responsible for established norms for customer satisfaction and employee satisfaction.
Strengthening brand salience and brand equity through above mentioned measures
Responsible for collection, remittance and re-conciliation of cash as per laid down commercial policies/SOP.
Responsible for control of stocks, reduction of dead inventories and minimization of product loss in handling/storage
Responsible for statutory compliances (in labour, commercial, environment, weights and measures etc)
Recruitment, Training and Monitoring of the Retail Outlet staff.
Providing feedback for customer acquisition to Fleet sales depts. And follow up for at par services of the TCH card customers.
Hand holding with the territory Team members for Upcoming Commissioning of New Retail Outlets and Q&Q Monitoring of CO
O/ DODO s.
Best relationship with Govt. Agencies in the District.

D) ABCD.CEMENT LTD. May 03-Jan 04
Marketing Officer,
Surat (HQ) and South Gujarat.

.Cement (white & grey) are the Flagship product of theOrganisation. operating in Western India includes Rajasthan, Gujarat, Delhi, Haryana, HP, and now in Jammu& Kashmir also.

Responsibility as Marketing Officer:

To Develop Relationship with existing Dealer Network.
To Develop Local Market under the main stockiest providing sub dealer in and around the main stockiest in the given territory.
To identify new prospective Dealers at vacant areas, or prospective areas.
Forecasting and Procuring order through the Sub dealers to the stockiest for secondary as well as primary Sales Target

To collect and forward MIS, which included Competitor Schemes, monetary benefits, quarterly or annual discount, Sales
promotion activities.
Settlement of Dealers Credit and Debit note and other related issues.

EDUCATION

MBA in Marketing with first class 65% marks in July 2000.

STRENGTHS:

Achievement oriented with excellent people management skills.
Ability to manage change, stress, time and people effectively.
Good analytical and quantitative ability.
Good understanding of market movements.
Ability to travel extensively

Achievement: EXELLENT Ranking in Appraisal for the year 06-07 in ABC Retail Ltd.

PERSONAL DETAILS

Date of birth : 15th MAY 1974
Languages known : English, Hindi, Bengali, Marathi and Gujarati.
Marital Status : Married
Current CTC : CTC Rs.
Location Priority: : Flexible for Anywhere in India.